Voice Loggers

In order to find the voice or audio logger that is suitable for you, following are questions you have to ask yourself:-

1. How many devices or person’s conversation have to be recorded? Recording the calls of only 1 customer service officer will offer a different system compared to recording the calls of the whole sales department.
2. When you want to retrieve a previous recording, how fast do you need it to be found and what information will you be given to narrow your search? If you can spend a few hours looking for a call, then a lower cost technology will be sufficient by providing you with the minimum information of date/time of recording. If you need to locate a recording within minutes, then you need technology like Caller ID or Dial number detection as well as which device the call was made from.
3. What type of devices does the user use to make calls that requires recording? On one end, you might just need to record the phone calls of your call center agents. On the other end, you might need to record all calls made by your agents through the phone system, Skype as well as his mobile phone, etc.
4. For phone system or PBX recording, do you need internal calls to be recorded? Do you have VoIP or Skype gateways connected to your phone system or PBX?
5. For phone system or PBX recording, do you know the advantages and disadvantages of recording at the trunk side or the extension side? Which solution gives you the best value for your investment? (See how to choose between trunk and extension recording.)
6. Knowing how many devices you want to start recording with, and expect to expand to within 1 year will tell us the recording card density you need. Analog recording cards are available in 8 or 16 channels per card usually.
7. Does your callers need to be informed that their conversations is being recorded? There are 2 ways to achieve it.

With answers from the above questions, you will be able to get the most value for your money today and 2 years down the road.