Automated Attendant with Speech Recognition

With the birth of low cost microprocessors in the past, automated attendant was one of the new technologies that helped a business have operators who never sleeps or rest 24x7. Since it was better than to wait for the operator who may be overwhelmed or out for lunch, callers were grateful that they could at least help themselves when no operator could help them.

As the pace of expansion and competition increase at an inconceivable rate, the number of people we interact with will increase as well. Where we could remember a few person’s extension number in the past, it will be a feat to remember all our business contact’s extension or direct number as the list grows.

But we humans seems more adept in remember people by their name as compared to their extension number. So, the dated automated attendant system had an upgrade with Name Recognition technology to make it useful again.

With a Speech Recognition enabled Automated Attendant, your callers will be greet with “Good morning, thank you for calling xyz. Please ask tell me the name of the person or department you are looking for after the tone.”.